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   FAQ (Frequently Asked Questions)

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− How to place an Order?
− How much are the Shipping Charges?
− Will you charge Sales Tax on my Order?
− Which Payment Methods are accepted?
− How do I know if Ordering Online is Secure?
− How to track the Status of your Order?
− Returns/Exchanges
− Contact Information

HOW TO PLACE AN ORDER?
Browse:
Select one of our navigation tabs/links on top, left side (if applicable) or bottom to reach our various shops and/or categories and/or items you're looking for. At an overview gallery of pictures you can also click a picture to explore an item or select the "... More >>" phrase (if applicable) to do so.

Search:
(a) When a search field is available, you may write a word, brand or phrase into the search field located only on some web pages and click "Go";
(b) Select an area of our website and/or a shop and/or a category and/or an item of interest.

Where to find the details about an items?
In the general shop area of a specific category, simply click on an image or on the "... More >>" link to reach the specific product page. Details about an item are noted in a description below or next to the image(s) of a particular item on the specific product page. Depending on the type of product, there will be a "Size Chart" or "Size Guide" link above and/or below the description which will open in a new window. Above the red "Add to Shopping Bag" button you will find information such as "Select Size" and/or "Select Color" and/or "Select Finishing", etc. in an easy-to-use dropdown menu.

How to place an item in the Shopping Bag?
To purchase an item, you must follow these steps:
(1) Select your color and/or size and/or finishing option. View all the sizes, colors and/or finishing options available for the item you're considering by using the drop-down menu, ... then make your selection.
(2) Click the red "Add to Shopping Bag" button.

After you have successfully added an item to your Shopping Bag, a new window will open (which is the GIADONI PayPal Shopping Cart window), which will show the details of your purchase. Click "Check Out" in the bottom right corner of this new window to conclude your purchase, or click "Continue Shopping" in the left area of the new window to continue shopping and add other items to your bag. You also have the option to add additional quantities of the selected item to your order or you can also remove items from your shopping cart.

Designer Boutiques: Please note that in our Designer Boutiques our partner sites have the same and/or a similar checkout process. Some will feature their own secure shopping carts.

What happens after I've completed my order?
After you click the Complete Your Order button, you will receive a Thank You page. Shortly thereafter (depending on the time of day, it may take a few minutes or a few hours after placing your order) you will receive an Order Confirmation via E-mail which will state the precise details of your order. Keep a copy of your Order Confirmation for your records.

Order Confirmation
Shortly after placing your order (depending on the time of day, it may take a few minutes or a few hours after placing your order) you will receive an Order Confirmation via E-mail which will state the precise details of your order. Keep a copy of your Order Confirmation for your records.

Order Shipping Confirmation & Order Updates
We will e-mail you with shipping details incl. tracking number(s) as soon as the items of your order have shipped.

To Review Your Order
Before you finalize your order, simply look through the GIADONI PayPal Shopping Cart window to review your order information. After you've placed your order, look through the original Order Confirmation E-mail which we've sent you after we've received, reviewed and confirmed your order; ... or you can also review your order in your personal PayPal account overview page by clicking on the "Details" link regarding a specific order.

For additional information or for assistance regarding your specific ordering questions, please e-mail us at info@giadoni.com

HOW MUCH ARE THE SHIPPING CHARGES?
Answer: For all GIADONI brand items we offer FREE shipping in the U.S. and around the world. All orders are shipped from the U.S. insured via USPS Priority Mail or USPS Express Mail, UPS or FedEx.

Designer Boutiques: Also in our Designer Boutiques virtually all of our partner sites offer FREE shipping on most orders shipped to customers in the U.S. and most partners also offer FREE shipping for orders shipped to customers around the world.

WILL YOU CHARGE SALES TAX ON MY ORDER?
Answer: We would normally only charge sales tax for orders shipped to the State of Nevada, but at this time GIADONI has decided to pay the sales tax also for all GIADONI products shipped to customers in Nevada. We do not charge sales tax for GIADONI brand items/orders shipped to any state or country.

Please note that in our Designer Boutiques some partner sites will charge sales tax for deliveries made to certain states and/or countries and this will be disclosed if applicable.

WHICH PAYMENT METHODS ARE ACCEPTED?
Answer: For our automated online ordering system (via the red "Add to Shopping Bag" button) we use the secure PayPal Shopping Cart/Check Out system which accepts payments via all major Credit Cards, Electronic Checks, Direct Drafts from your bank account, or your available PayPal balance.

Alternatively, if you prefer to place your order via E-mail instead, you may choose to pay for your order via Bank Wire transfer, verified U.S. Money Order(s) (USPS or from a major bank). For additional information or for assistance regarding your specific ordering questions via E-mail, please e-mail us at info@giadoni.com

Designer Boutiques: In our Designer Boutiques our partner sites will accept all forms of automatic payment.

HOW DO I KNOW IF ORDERING ONLINE IS SECURE?
Answer: At GIADONI, protecting your information is a priority. We use the secure PayPal Shopping Cart/Check Out system with Secure Sockets Layer (SSL) which encrypts your credit card number, name and address, so only PayPal is able to decode your information. At GIADONI we never see your credit card information as payment processing is conducted solely by and via PayPal.

Also in our Designer Boutiques all of our partner sites operate fully secure websites (please consult their specific privacy policies for further information).

HOW TO TRACK THE STATUS OF YOUR ORDER?
Answer: Once your order has been placed, a confirmation E-mail with all order details and an expected shipping date will be sent to you. As soon as your order ships, a shipping information E-mail containing the tracking number(s) for your order will be sent to you. For any and all order question(s) please feel free to send us an E-mail to info@giadoni.com at your convenience. We respond to E-mails promptly (depending on the time of day, usually within a few minutes).

Items in stock will ship promptly, usually within hours of receipt of your order.

Please note that most GIADONI silk dresses are semi-custom tailored and are always limited editions. Depending on the season, design, fabric, collection, etc., GIADONI dresses will usually ship within approx. 3 - 7 days.

Orders placed in our Designer Boutiques via our partner sites will have the same and/or a similar "Order Status" procedure. In addition to order confirmation pages, also specific order confirmation E-mails are sent to a customer.

RETURNS/EXCHANGES
Answer for U.S. customers: Returns and/or Exchanges are made easy at GIADONI, but please adhere to a few guidelines to guarantee a smooth return/exchange process. We will make every effort to accommodate each return and/or exchange request. Return and exchange requests need to be made 14 days after delivery of your order. Before returning an item, customers must contact us by E-mail at info@giadoni.com in order to receive a Return Authorization Number (RA number) which will also include instructions for your return. Without Return Authorization Number, no Returns and/or Exchanges can be processed.

Please note that custom tailored items made according to the specifications of a customer cannot be returned and/or exchanged, but we will make every effort to accommodate every customer's request to the best of our ability. Customer satisfaction is our priority.

Please note that we do not issue refunds for products, but instead we issue store credits for approved returns. We will credit and/or refund return shipping charges (based on standard postage/shipping fees).

Important Notice: All items approved for return and/or exchange must be in absolutely brand new condition and unworn, and in its original packaging with all the original tags and labels, etc.

Designer Boutiques: Please note that in our Designer Boutiques our partner sites usually offer generous return policies including free return shipping, etc. to guarantee full customer satisfaction.

Answer for International customers (outside the U.S.): While we're always available to accommodate our international customers with their return and/or exchange requests, please note that due to the expense for return shipping to the U.S., and the cost for non-refundable import duties and taxes in the foreign delivery country paid by the international customer to foreign customs authorities, etc., it is usually not financially feasible to return an item to GIADONI. In an effort to also accommodate our international customers regarding return and/or exchange requests, before returning an item, please contact us via E-mail at info@giadoni.com within 14 days of delivery of your order. Please note that we do not issue refunds, but instead we issue store credits for approved returns. We do not credit or refund international shipping fees for returns, import duties and/or taxes, etc. already paid by the international customer. Important notice: All items approved for return and/or exchange must be in absolutely brand new condition and unworn, and in its original packaging with all the original tags and labels, etc.

Designer Boutiques: Please note that in our Designer Boutiques our partner sites usually offer generous return policies including free return shipping, etc. also for some international orders to guarantee a full-satisfaction customer experience.

CONTACT INFORMATION

For questions, inquiries, order assistance, etc.,
please contact us via E-mail at: info@giadoni.com

Mailing Address:

GIADONI
PO Box 80180
Las Vegas NV 89180-0180
USA